Why Choose First Choice Collision Center?
Welcome to First Choice Collision Center, Inc. We are a family-owned and operated collision repair facility serving the North Central Washington region since November 2000.
We are capable of repairing almost all vehicles and trucks by employing highly skilled technicians combined with state of the art equipment needed for proper and safe repairs.
Please enjoy your online tour of our operations.
“Thank you for your recent estimate/damage report and the follow-up letter. I have my own business also, and I don’t impress easily, but I have to say, I’m impressed!“
First Choice Collision Center, Inc. wants to make your collision repair experience as stress-free as possible. This includes taking care of you as well as taking care of your vehicle. Our complete repair process includes these services:
“Just wanted to say a huge thank you for all the work you have done on my car. You guys are wonderful, you do a great job and your service is outstanding! It is always a pleasure to come in and see your friendly faces and I want you to know that First Choice is number one on my list of recommendations.“
The First Choice Advantage
Owned and operated by Allen and Kim Tangeman, First Choice Collision Ctr. currently employees 6 technicians plus support staff.
Education is top priority with Allen who is also the I-CAR coordinator for NCW which allows him instant access to latest industry trends and technology available.
Our technicians attend several educational classes throughout the year to be sure they are up to date with the latest training and technology.
The Repair Process
There are 4 main phases to the repair process.
“This is a First Class facility. My vehicle looks like new again!”
Must I notify my insurance company prior to having repairs done?
Only if using insurance. Insurance policies state that you must notify the insurance company or your agent, file a report with them, and let them know where the damaged vehicle can be viewed.
Do I need more than one estimate?
No. Washington law states that your only obligation is to choose the shop of your choice and inform the insurance company where the vehicle is going.
Will I be forced to use the repair shop with the lowest bid?
The repair facility that writes the lowest estimate is not necessarily the best place to have your car repaired. In fact, obtaining repairs from the lowest bidder is usually not in the best interest of the customer. When one considers the safety issues involved in collision repair, as well as the considerable investment one has in his or her vehicle, the value of quality repairs becomes clear.
A modern, well-equipped collision repair center represents an enormous investment in equipment, training and people. As is often the case with goods and services, one gets what one pays for.
Remember, the choice is entirely up to you!
Will my vehicle be the same after the repair?
Reputable auto body shops have the equipment and training to restore your vehicle to pre-loss condition within industry standards. Experts can always find indications of a repair.
This doesn’t mean it was not repaired properly, only that due to not having the same equipment that the manufacturer’s have, shops cannot exactly duplicate the manufacturer’s work. Your vehicle will still be cosmetically and structurally equal to its pre-accident condition.
What type of replacement parts will you install on my vehicle?
The estimate will indicate the types of parts to be installed on your vehicle. Replacement parts fall into 3 major categories: New original equipment manufacturer (referred to as OEM); New non-original equipment parts (referred to as Economy, Aftermarket, Offshore, or Imitation); and Recycled parts (referred to as Used, LKQ – [Like, Kind, and Quality], or Salvage).
Most insurers have specific policies regarding the use of aftermarket parts. These policies are often contingent upon the year, mileage, condition, warranty, and state regulations. If non-original parts are specified for your repair, you may pay the repairer the difference for new parts.
Most insurance policies support the use of recycled parts after the vehicle is 1 or 2 years old. Recycled parts must be salvaged from a vehicle that is the same year or newer than the vehicle being repaired. They must also be in equal or better condition. Recycled parts are not generally available.
All you need to know is that if any recycled parts, regardless of their source, are not up to specifications, First Choice Collision Center will not use them. The vehicle must be in the same condition it was before the accident occurred. Any other result is unacceptable.
Shouldn't I go back to my dealer? That's where I bought the car.
Your dealer may not be your best choice for collision repair. Your dealer generally has no unique edge in terms of technology, techniques, or parts availability when it comes to repairing your vehicle after a collision.
This is not to say that all dealers are bad, by any means, but some tend to emphasize numbers above quality. You can sometimes feel lost in the shuffle. Quality control and personal attention can sometimes be difficult for the big dealer shop, as 30 or 40 repairs are juggled simultaneously. Rather than automatically returning to your dealer for collision repairs, we encourage you to be a careful shopper when selecting a repair facility. Ask your friends, neighbors, and relatives about the experiences they have had with collision repair, and select the shop you think will provide the highest quality result.
Will my insurance company provide me with a rental car while my car is being repaired?
If you are a claimant, the other party’s insurance company will usually be responsible for providing you a rental car during the time of repairs, if you need one. If you are the insured party in the accident, you will need to check with your insurance company to see if you have car rental on your policy.
Can I have other items fixed on my car as well?
Yes – but only if you pay for it! This question is one heard often by body shop owners and managers. The truth is that shops cannot legitimately and legally include non-accident-related damages in the price of the repair. By asking this question, people are essentially asking the repair shop facility to participate in defrauding the insurance company.
Will my paint match?
Yes! Most of today’s vehicles come from the factory with a Base Coat Clear Coat finish. The Base Coat is the color and the Clear Coat is a high gloss protective coating applied over the color.
When your car is repaired, the paint (Base Coat) is matched to the existing color of your car. It is then applied to the affected areas of the repair. After applying the Base Coat, the color is checked one more time for match, then the Clear Coat is applied.
Most colors require an additional procedure to achieve an exact match called a blend. In a blend, the paint (Base Coat) used on the repair is shaded onto the adjacent panel(s). This “blends” the new color into the existing. Once the paint (Base Coat) is applied and the designated panels are blended, Clear Coat is applied over the newly repaired surfaces as well as the entire surface(s) of the blended panel(s). By Clear Coating the entire panel being blended, you prevent a “Blend Line” from developing later in the car’s life (a blend line occurs when the original paint starts to fade and the new paint doesn’t, causing a visible color change from the new to the old.)
Proper paint matching requires a high level of skill and sometimes a great deal of patience. Be sure you select a repair facility, like First Choice Collision Center, that will take the time and has the expertise to produce the most perfect match possible.
How should I care for my new paint job?
While the paint is still fresh (first 60 days) avoid parking your vehicle anywhere that substances could come in contact with it. This includes under trees, where bird droppings or sap could fall on the new paint. If droppings, sap, or bug splatters do get on your vehicle, they should be washed off as soon as possible due to their acidic effect. Be careful when adding fluids (gas, oil, etc.) to your vehicle.
The chemicals in the fluids could damage the new paint. Do not use a scraper on any of the paint. When washing your vehicle within the first 60 days, do not use a commercial car wash. Their equipment can cause damage. Using a mild car wash soap (NOT household detergent) and clean fresh water, hand-wash your vehicle with a clean, soft, wash cloth or sponge.
Make sure your vehicle’s surface is cool to the touch and is in the shade to avoid water spots. Waxing is not recommended within these first 60 days, but should become a regular part of your vehicle maintenance after this period.
Once an insurance company issues a check, am I responsible for any additional charges?
Any estimate is just that – an estimate. An appraiser can only report that damage which is visible. When additional damage becomes evident as the repair progresses, a claim can be reopened and a supplemental payment issued.
In fact, most large collision repairs require at least one supplement to the original estimate. The supplement is then paid by the insurance company.
“I wanted to send you a special thanks. Also, you went above and beyond the call of duty by cleaning out my car. That was a wonderful surprise. I have told everyone about your wonderful service and have recommended your company.”
At First Choice Collision Center, Inc., we’re passionate about providing our customers with an outstanding collision repair experience. Our policies and standards, state-of-the-art equipment, trained craftsmen, and written warranty all add up to your total satisfaction. All repairs that have been performed by First Choice Collision Center, Inc. are guaranteed for as long as you own your vehicle.
First Choice’s written warranty includes metalwork, painting, and mechanical repairs. Other items of the repair order such as parts, sublet labor, paint materials, and supplies are subject to the guarantee of those suppliers. We will be happy to assist you in handling a claim under the supplier’s guarantee.
Our warranty shall be effective as long as the defects occurred under normal driving conditions and not where the vehicle has been subjected to accidents, negligence, abuse or misuse. Specifically excluded from this warranty is rust coming through the metal, scratches and gravel marks from normal driving conditions, and incidental costs such as towing fees and rental car charges.
For specific questions on your warranty or coverage, please contact us. We are here to help you!
“It was most appreciated to receive such excellent customer service. AAA+++“
Your safety and satisfaction are what matters most.
We’ll take good care of you and your vehicle!